Have a Question First? That's What This Is For.
You don’t need to already know exactly what you need, or have the “right” question, to reach out. Whether it’s about cost, what a first session looks like, or just whether we’re a good fit — send us a message and a real person will get back to you.
Prefer to skip straight to booking? Book Online directly, or take our short quiz if you’d like help figuring out who to see first.
Your message is completely confidential — we’ll only use your details to respond to your enquiry, never for anything else. Most people hear back within one business day.
If you’re in crisis or need immediate support, please don’t wait for a reply here — text or call the Calgary Distress Centre at 403-266-4357 (HELP), available 24/7, or visit your nearest emergency department. Solasta Counselling is not a distress centre and can’t provide emergency support.
Office Admin Hours:
Monday–Thursday, 9am – 8pm
Friday, 9am – 6pm
Saturday, 9am – 5pm
Phone:
Email:
Address:
1716 16 Ave NW Calgary AB — free parking behind the building
Online Sessions:
Available across Alberta, Quebec, New Brunswick, and Nova Scotia
FAQs
Is filling out this form the same as booking an appointment?
No — this form is for questions, not booking. If you’re ready to book, use Book Online directly, or Find Your Therapist if you’d like help choosing who to see first. Every new client also gets a free 20-minute consultation call before committing to anything.
How soon will I hear back?
We typically respond within one business day. If your question is time-sensitive, calling is faster than the form.
Do I need a referral to book?
No referral is required for counselling or assessments at Solasta.
What if I need support sooner than a business day?
This form is not monitored for urgent situations. If you’re in crisis, contact the Calgary Distress Centre at 403-266-4357 (available 24/7) or go to your nearest emergency department. For non-crisis situations where you’d like to be seen quickly, most clients are able to book within days — call us directly rather than using the form.
Can I ask about fees or insurance coverage before booking?
Yes — that’s exactly what this form and the free consultation call are for. Visit our fees page for a general overview, or ask us directly for your specific situation.
Do I have to know exactly what kind of therapy I need before reaching out?
No — most people don’t, and that’s completely fine. Say as much or as little as you’re comfortable with. We’re happy to help you figure out next steps from there.